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PRIVACY POLICY

Epsilon Production Worldwide or his affiliate do not give, sell or trade your personal information with ANYONE! It will only be used when we need to contact you about the orders you place with us.

CANCELLATIONS

All orders are processed in real-time and orders cannot be cancelled for any reason.

CHANGES

We cannot make changes to special orders if they have already been producing. Please order carefully to avoid the need for any changes.

INVENTORY

Though we try to be as accurate as possible, sometimes your items will be backordered. In this event, you will be contacted and get advised of the new production date. If you do not give us ample time to get the items to you, you will be contacted to upgrade your shipping and may any rush fees necessary. If you choose to cancel the items you will be will be refunded as long as we did not start to work on your product.

We strive to have an accurate account of available items. Many of our clearance items display the available stock quantity.

RETURNS

No returns is accepted

SHIPPING

Shipping is never refundable. Your order will be shipped in accordance to the method you choose while placing your order. You may be contacted to upgrade the shipping method in order to deliver your items in time for your event date if you have chosen a slower method.

We do ship outside of the United States, please contact us for shipping fees.

We ship via USPS or Fedex. All shipping charges are calculated by the weight of your package and your zip code. USPS shipping is run through the USPS online tables, and is their own calculation--we do not set their rates.

We are not responsible for special shipping requests (ie. Leave at front door, etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package. Your package can be tracked on USPS website, or with the tracking number that is provided upon shipment. If you are unsure about your availability, have the package delivered to an address where an adult will be present to sign for the package.

If you decide that you need some of your items sooner than others which might require time for special ordering, you will be required to pay additional shipping for a split shipment.

If you don't intend to abide by these terms, please do not place an order.

If you refuse your package or fail to pick it up from the Postal Service or UPS, you are responsible for the shipping to re-send it to you and agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged the $30.00 fee to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus a surcharge of an additional $20.00.

If you receive a damaged item, you must contact us within 2 business days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.

GLASSES

Do not intent to drive or making any activities with the glasses. Those are for Novelty only. Wearing during a long period of time can affect your view. The glasses will reduce up to 65% of your view when your wear them. Frenchy Stars will not be responsible for any damage that the glasses can do. Use them for Novelty only on secure environment.

Epsilon Production Worldwide or affiliate do have a patent pending for Crystal Custom glasses thru USPTO. Patent can take up to 4 years to get the final approval. We do have the patent pending statue from June 2011.

RHINESTONE PRODUCT

Not for children under 10 years old.

Wash it on cold water only, do not use dryer.

PRIVACY POLICY

The ordering system of Epsilon Production Worldwide is hosted by Epsi.tv. Epsi.tv do not collects order information but may only use this information in the aggregate.

Epsilon Production Worldwide or affiliate is committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better, and to administer our Shop Web site.

Our site uses cookies to keep track of your shopping cart and to save your personal information, such as name, street and e-mail addresses.

Our site uses order forms to gather information used to fulfill your order and to contact you when necessary with questions about your order. Contact information may also be used occasionally to send you promotional materials, such as notice of new products (e.g., products related to new Library of Congress exhibits) and special offers. You may opt out of receiving future mailings by sending an e-mail to info@frenchystars.com stating your preference not to receive promotional information. Financial information, such as credit card numbers, is used for billing purposes for products ordered. Demographic and profile data may also be collected from occasional customer surveys. We use this data to tailor our product line to customers' interests and preferences.

Epsilon Production Worldwide may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.

GOVERNING LAW

This website shall be governed by and construed in accordance with the laws of Monaco.

Crystalcustom.com owns the rights to all designs and has the right to offer all designs at wholesale and/or retail pricing.