Q: Can you tell me more about Crystal Custom's production capacity?
Ans: Crystal Custom can produce more than 25,000 glasses per day. We also try to always have between 100,000 and 200,000 frames in stock in 8 different colors. Like this we can always satisfy your needs.
Q: So does that mean if I make an order on Monday and need them by Thursday for 2,000 pieces you can make them?
Ans: Yes that’s right, no problem at all!
Q: What's your return policy?
Ans: We normally do not accept any returns. But we are also human and understand that sometimes a digital visual is not the same than the actual product. In that case, if you consider and we also visually see a big difference we will be more than happy to replace it for you or give you a company credit. Sorry no refunds. Returns and shipping cost will be at the expense of the client.
Q: I see the same photos on your website as other websites, why?
Ans: Answer is simple: People out there rob photos in some website and make others believe that they have made our glasses.
Q: How can I be sure it's yours?
Ans: Well, you can always call our clients and they will confirm it to you. Also if you have one of our glasses, inside the leg you will see our original website address, and that is the best proof no?
Q: Other websites claim to have a patent, what about you?
Ans: We do have a patent pending from June 2011 patented through USPTO. There is many ways to place a patent on a product and people will try to harm our company by making a tiny difference in the production to gain a patent. We are the original company, look our client list and you will understand.
Q: I work for a big company and my board would like to see some samples, can you do that?
Ans: Yes of course!! Please send us an email or give us a call and we will be more than happy to create samples for you.
Q: It is my first order and I want to order a big quantity, do you offer discounts or perks to me?
Ans: Of course we do!! Call us or email us and I assure you, you will be more than happy with the offer we will give you!
Q: I find other websites and they give me better prices than yours, how is it possible?
Ans: Well if you find a website that manufactures within the USA with a better price than we offer, with our same conditions, then we will price match or maybe even ask less!!
Q: What are your payment terms?
Ans: A private person is by credit card, debit card, wire transfer or check at the order. For all corporate companies we also offer NET 10 up to NET 30.
Q: We have some great photos with your glasses, is it possible to upload them to your gallery?
Ans: Absolutely!! We would love to have your photos.
Q: Do you offer wholesale prices?
Ans: Yes we do, please contact us for the price list.
Q: What is the minimum quantity for a custom design?
Ans: We are so cool, that 1 piece is our minimum. Our pricing is based on quantity, meaning more you buy lower the price!!
Q: I have a foundation and need some of your glasses. Do you do sponsoring?
Ans: It can be done. We don't say yes to everyone, but in projects that we believe in, we can do something for you. Please contact us to discuss it.
Q: You guys seem so nice, can we have a cup of coffee or a drink some time?
Ans: Yes sure. You can find us everywhere, or call us and we will setup something ;)