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Customer Service

Shipping & Delivery
Crystal Custom Porducts are generally ship within 1 to 7 business days depending on our backlog. We will use UPS to ship your product depending on your location. Shipments generally arrive within 3-4 days of being shipped from our Florida location. Overnight shipping is available upon request. You will be charged the additional shipping charge for expedited orders.We will need your exact shipping location to provide you with a shipping charge. It is recommended you contact us via email (provide your full contact information) to ensure our production staff is able to handle your reques to info@Crystalcustom.com.
Privacy & Security
We release account and other personal information only when release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Crystal Custom, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
Returns & Replacements

WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES ON ANY ORDERS except as listed below.

Merchandise incorrectly shipped or have a manufactured defect can be exchanged or returned for a refund within 7 days from the day you received it.

Refund: The refund amount will be the purchase price of the item minus any applicable shipping fees. The item must be in its original packaging/condition, and with original tags. We reserve the right to determine if an item is acceptable for return.

Exchange: Exchanges due to manufacturer defect will be replaced with the identical item. If an item is discontinued or on back order a similar item of equal value will be recommended or store credit will be provided.

Delivery: At the moment of the order, your sale representative will write on your order sheet the estimated delivery date. Most orders will be received within 30 business days from the day the order is submitted. However, we advise that you allow us lead time on orders placed during our high season (March-July).

Ordering
To order customer can order as a guest or register and create an account with us to recieve full benefits and discount prices.